help with connectivity issue

[cdfurry]

I am a fairly recent addition to the p99 community. I started with the wife in October and things have been great after a few minor hiccups that the forums had ample information on resolving (device reset issues, running eqgame.exe in compatibility mode, etc.); nothing major.

The last 3 weeks or so intermittently we have started having an issue where after zoning, or switching characters we might freeze or get disconnected. When attempting to log back in, I either get a timeout, it says to check my internet connection, or it will go in but the server select screen is blank. If I purposely enter an incorrect password then it does tell me the password is incorrect so there is obviously some communication. But this problem has been very intermittent and clears up typically in 10-30 minutes and all is fine again.

Tonight however it does not seem to be resolving itself. I suspected it is a routing/dns issue with my ISP but I am not sure what information to take to them. The problem prevents any computers on my network from connecting (windows and linux). And if I connect to a VPN service then i am able to connect without issue which is what makes me certain its on my ISP side. I use AT&T fiber. Any help on what I may need to take to them to get a resolution would be helpful.

Thanks
jaladiun 47 druid (green)