i need help! problems logging in and my character is not coming up

[SheWolf]

i tried to log into everquest and when i did it says i need new files but my character is not coming up nothing is the same as when i use to log in. if i get the files should my account go back to normal? i dont know what happened to my character!!!!!! is there a way to get your characters back....how did it just vanish? please someone help me!