Error starting up

[ociris]

i had friend drop his reso down to 800x600 and still no go, he says when he starts it, screen blinks a few times, then he gets the error, only fix i've thought of so far is wineq, but its a newer version then what i'm use to and he says it requires a login name through the company that makes it, which is new to me, we even set it to windowed mode in his eqclient.ini and same thing. outside of that i can't think of any other way to force it into windowed mode =(