Reimbursements wait times?

[mmmroo]

Originally Posted by Menden [You must be logged in to view images. Log in or Register.]

Having the date of the issue, account name, character name and server (red or blue) always helps. One less thing to verify.

It's also super helpful if folks do a followup post if their reimbursement isn't required anymore.

Ok thanks, should I just leave my petition as is though? Or should I add that information in a reply? As of now I have character name, the npc’s involved and items involved, quest name. And that is all.

[loramin]

Originally Posted by mmmroo [You must be logged in to view images. Log in or Register.]

Ok thanks, should I just leave my petition as is though? Or should I add that information in a reply? As of now I have character name, the npc’s involved and items involved, quest name. And that is all.

While I'm not a staff member, one would hope the staff has the capability to lookup your account by character name. I wouldn't bump (ie. reset the timer) on your petition if I were you.

[Menden]

Originally Posted by loramin [You must be logged in to view images. Log in or Register.]

While I'm not a staff member, one would hope the staff has the capability to lookup your account by character name. I wouldn't bump (ie. reset the timer) on your petition if I were you.

Yeah, we can. But players often misspell their own names. That's why we always ask for both, character name and account name.

[loramin]

Originally Posted by Menden [You must be logged in to view images. Log in or Register.]

Yeah, we can. But players often misspell their own names. That's why we always ask for both, character name and account name.

Ah, totally makes sense.