I have to agree with the "death of the community" statement.
Can't count the number of trolls on my realm network who'd join for an instance and mess around, not take it seriously etc. If they were on my realm without the matchmaking they'd never get a group again.
There was too much focus on daily quests and grinding, and Blizzard chose to make matchmaking instances with other realms a way to help people do more grinding. Why not just take some of the daily grind away? Never understood that...they have mentioned it in hindsight.
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