Blue & Red chars wiped??

[elpoptart]

Hi there.

I recently got a new laptop after my old one died a few months ago. I installed a fresh copy of Titanium, followed the Getting Started guide, and used my old login info only to find all my characters were gone. I know there was a wipe recently but I had been playing earlier this year, if not in the last few months. Am I missing a step in the installation or something? I've been playing Green with no problems but I'd like to be able to play my Blue chars as well. Any help would be appreciated.

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