Cannot change resolution in game

[kwabman]

Hi - so it began in fullscreen but after moving to character creation it changed to a small window. The bottom of the screen is not visible within the borders of the window as well. Like the EQ menu.
I opened options, and tried changing resolutions but it has no effect.

I am running on a 2K monitor. I tried changing to different resolutions in display settings and it also does not help.

I can hit ALT-Enter and go in and out of fullscreen mode but the resolution is still too large for viewing area.

What am I missing? How do I fix this?

Thank you for any help you can offer.