petition ?

[Swish]

If you petition on the forums you'll probably get a reply. Maybe.

[WarpathEQ]

In my experience usually someone from CSR will catch you the next time you're online. I assume they have some sort of system like a ticket system where they leave it open until resolved and then close it that way CSR can just go through the open tickets when they pop on and reach out as needed. Just a guess.