Password Recoveries

[Kjan]

Hi
Looking for some help as have tried to login after many months of not playing, I've registered my account for following the guide for linking my EQEmulator account and verifyied my sms number.

I am at the point where I can log onto P99 but cannot remember my password, I used the reset password and got the sms message and put in a new password but got error invalid handle.

how when I try again I do not get a sms so am unable to reset it.

Be grateful for any assistance