Update: SMS Errors

[Timberwolves]

I'm a new player who hasn't played since the good old days. I tried setting up the SMS just in case I do forget my password and I have yet to get an email verification. How long does this usually take or is it bugged?

[Locm2182]

I'd just like to echo what's being said here. SMS is not being sent as of 8/6/23 early morning USA time

Any expected ETA or updates would be welcome. Thanks in advance for your efforts.

[SephS]

Can you not just get rid of the SMS system and let passwords be reset like every other website and game out there ?

There's no ability to change your phone number so I imagine there are hundreds of people locked out of accounts because they can't reset their forgotten passwords

[vsanthos]

As of 8/9 the SMS system is still not working. I am trying to come back and play my accounts, but I can't do anything.

[Crylol]

My SMS is still /blacklisted/.

Just came back - do we have to individually petition to get fixed ?

[SentienTial]

I was just looking to get back into my account after a year of not playing. Thought I had my password written down somewhere, but apparently not. Tried to reset it, and have been waiting 30 mins for the sms. So I'll add myself to the others who are essentially screwed at this point.

[SentienTial]

I just tried to start back over using EQEMU with a brand new character and couldn't bare to continue. Killed one bat just camped. Guess I'm done with EQ for good, or until the SMS resets are finally working [You must be logged in to view images. Log in or Register.]

[Visceryn]

Updated the post. We are working to get this resolved and I'll update the post once we get it fixed.

[Recoil]

Adding a phone number to the SMS messages is not working for me. Never have added a number and it just states its invalid number...
i.e +1(first field) 123 456 7890 (second field) does nothing to add spaces or dashes or any other sane way to enter my number does nothing.

[onedudesmind]

not working for me