Reimbursements wait times?

[galach]

Originally Posted by prophesist [You must be logged in to view images. Log in or Register.]

My petition that was flagged to be reviewed by a senior guide on 5/3 shows closed but was never resolved. Can it be reopened and reviewed or do I need to resubmit a ticket?

I re-opened your thread. Not sure why it got locked.

[prophesist]

Originally Posted by galach [You must be logged in to view images. Log in or Register.]

I re-opened your thread. Not sure why it got locked.

It still shows closed, does it take awhile to update?

[Menden]

Originally Posted by galach [You must be logged in to view images. Log in or Register.]

I re-opened your thread. Not sure why it got locked.

Threads autolock after so much time, if this happens to you it doesn't mean you are out of our queue, when a post gets "moved to resolved" it's out of our queue.


Guides try to grab forum petitions as they come in, they are pretty caught up on their end.

I verify all drop logs and I'm a few months behind due to RL stuff, drop logs are extremely time consuming... It's better to ask someone to transfer for you, this is what I do on my play characters.

Llandris handles the actual summoning/transferring of items. He's more caught up then I am.


All players should keep in mind I sort by LAST REPLY date, so if you try to bump your post it puts you much deeper in the queue.

[prophesist]

Thanks!!

[Chapelle]

Mine started showing closed too, from 5/15/2019, but not resolved. This is a Llandris-only case.

[Chapelle]

Anybody willing to share a recent item reimbursement and when your petition was? Trying to see how close they are getting to me in the queue. Going on 4 months now.

[Menden]

Originally Posted by Chapelle [You must be logged in to view images. Log in or Register.]

Anybody willing to share a recent item reimbursement and when your petition was? Trying to see how close they are getting to me in the queue. Going on 4 months now.

Some cases are quicker then others.

Someone that destroyed an item by mistake, pretty quick to verify and easy to reimburse. On the other end of the spectrum is scamming or stripped accounts. In these case it could take us hours of our own free time to restore the characters and hunt down every item because the player shared their credentials with a "friend".

[Chapelle]

Originally Posted by Menden [You must be logged in to view images. Log in or Register.]

Some cases are quicker then others.

Someone that destroyed an item by mistake, pretty quick to verify and easy to reimburse. On the other end of the spectrum is scamming or stripped accounts. In these case it could take us hours of our own free time to restore the characters and hunt down every item because the player shared their credentials with a "friend".

Thanks for weighing in Menden. You guys were super quick to create actions (not fulfilled yet) to identify and restore items to my account all within a day or two of the original petition (awesome!!)

I guess it's just waiting for Llandris' queue to shrink. I've even gotten several pieces back by either looting them off dropped mobs or buying even if they're lore... so hopefully they will just go to another toon on my account? I don't want to slow the process, but I also want to keep playing the game.

[MiRo2]

Five months since a guide bumped my petition saying it got overlooked and asking if I still needed it reimbursed, close to one year since I posted it.

[Damarous]

I'm currently on 8 months, with video proof. Don't hold your breath bud