Moregan

[Secrets]

Greengrocer is Einhorn! Einhorn is Greengrocer!

or something

honestly i shouldn't talk about people being dismissed from the guide program :P

[Toodles]

So let's make a post about not making posts about something that isn't to be discussed any ways.

Well played sir

[zanderklocke]

I feel like time commitment is what turned me off from ever even considering being a guide. I do not have 20+ hours a week I can devote to something for no pay.

If it was like 5 hours a week, that would be more feasible for me. I sometimes wonder if it would be easier to get more "great" guides if there were greater numbers of guides but each was working less required hours a week in the role.

[titanshub]

I didn't know you Moregan and I only saw you in game once, but when our guildie got into a death loop and we petitioned for somebody to help him, you moved him to the top of P1 in Oasis where everybody could see him. It was pretty funny and I wish you the best of luck [You must be logged in to view images. Log in or Register.]

[am0n]

Originally Posted by zanderklocke [You must be logged in to view images. Log in or Register.]

I feel like time commitment is what turned me off from ever even considering being a guide. I do not have 20+ hours a week I can devote to something for no pay.

If it was like 5 hours a week, that would be more feasible for me. I sometimes wonder if it would be easier to get more "great" guides if there were greater numbers of guides but each was working less required hours a week in the role.

That is pretty much where I am. I could do 5 hours a week as a way to help support the server. I spoke to someone not long ago that suggested 10 hours min, which I thought was rough, but maybe doable down the road. But then I read Sirken saying 15-20 hours. That's too much time for me to want to devote to it, let alone able to.

However, I do hope they are able to find some people of quality who can support the game at that level of commitment.

[bktroost]

Originally Posted by zanderklocke [You must be logged in to view images. Log in or Register.]

I feel like time commitment is what turned me off from ever even considering being a guide. I do not have 20+ hours a week I can devote to something for no pay.

If it was like 5 hours a week, that would be more feasible for me. I sometimes wonder if it would be easier to get more "great" guides if there were greater numbers of guides but each was working less required hours a week in the role.

Yes but security measures and quality control would be a whole new need to facilitate.

However, I recommend reallocating resources.

Sirken because GM Director and is in charge of recruiting Guides/GMs, training them and quality control. He also handles the politics in game and that's all he has to do (it will be a cushy, but full time job ((making work schedules, prioritizing job loads, trainings, etc)))

He hires in about 15 new five-hour-a-week guides and four ten-hour-a-week GMs. (before he was pulling 20 hours, if he manages four GMs pulling 10 that would double the resources for his previous workload.)

Sirken is now in charge of less than 20 people to manage quality control, the server has a central person to get the CSR staff on the same page for rulings and policies, Rogean has to only communicate to ONE person (sirken) to move then entire CSR boat any direction he wants and we just doubled if not tripled the amount of resources we were throwing at the problem. Also, at 5-10 hours a week you would get a lot more guides...easily.

Only thing I'd change is if there was a concern on security issues, I'd throw in a trustworthy GM to be constantly checking on those four mini GMs that have database access. If there are only four of you with access and someone who's JOB it is to watch you then you won't step out of line.


But that's just how I would do it.

[Tupakk]

Originally Posted by bktroost [You must be logged in to view images. Log in or Register.]

Yes but security measures and quality control would be a whole new need to facilitate.

However, I recommend reallocating resources.

Sirken because GM Director and is in charge of recruiting Guides/GMs, training them and quality control. He also handles the politics in game and that's all he has to do (it will be a cushy, but full time job ((making work schedules, prioritizing job loads, trainings, etc)))

He hires in about 15 new five-hour-a-week guides and four ten-hour-a-week GMs. (before he was pulling 20 hours, if he manages four GMs pulling 10 that would double the resources for his previous workload.)

Sirken is now in charge of less than 20 people to manage quality control, the server has a central person to get the CSR staff on the same page for rulings and policies, Rogean has to only communicate to ONE person (sirken) to move then entire CSR boat any direction he wants and we just doubled if not tripled the amount of resources we were throwing at the problem. Also, at 5-10 hours a week you would get a lot more guides...easily.

Only thing I'd change is if there was a concern on security issues, I'd throw in a trustworthy GM to be constantly checking on those four mini GMs that have database access. If there are only four of you with access and someone who's JOB it is to watch you then you won't step out of line.


But that's just how I would do it.

You hit the nail on the head. Common sense isn't strong here though.

[Rivthis]

Originally Posted by bktroost [You must be logged in to view images. Log in or Register.]

it will be a cushy, but full time job

Better get those donations rolling in to support this.

Wonder what daybreak would say about 1 paid employee here.

[bktroost]

Originally Posted by Rivthis [You must be logged in to view images. Log in or Register.]

Better get those donations rolling in to support this.

Wonder what daybreak would say about 1 paid employee here.

cushy volunteer position, so to speak. Less labor intensive and more admin.

[heartbrand]

Originally Posted by bktroost [You must be logged in to view images. Log in or Register.]

cushy volunteer position, so to speak. Less labor intensive and more admin.

It doesn't take a salary to get a competent volunteer, it takes not choosing unemployed pot heads / PTSD sufferers / people who have never made it past level 10 / 50 year old single females with 11 cats / people desperate for money. I spent years in the guide program on Live in an administrative position, and I can't even count fully on one hand "bad apples", through hundreds of people who came and went through the program that were under me. Something is wrong with the process here obviously when you have this many people leave on terrible terms either through their own misconduct or other action.