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#41
10-03-2014, 09:10 PM
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In reality, I have too much going on IRL lately, and CSR related database look-ups are a full time job here on P99. At any given time of the week/month there are upwards of 100 petitions in the petition/exploit forum that are "Derubael only". That doesn't leave a ton of time for the in-game stuff, which is why we have Guides. I stopped offering CSR support on Blue for in-game stuff except for the occasional free moment I have between look-ups months ago for this same reason. If you have a valid fraps of getting trained, they will get looked at, and if they show a train, we'll follow our CSR policies for moving forward with that. Repeat offenders will receive a harsher punishment that first time trainers. Whether the train was intentional or not is usually factored into this as well. Someone who accidentally trains someone at a zone-line when he didn't know someone was there obviously warrants a different punishment than someone dropping a fat train by FD'ing in the middle of your MM GY group. Any time you submit a fraps you should always take a moment to level your expectations with our perceptions of a situation. We don't have complete 360 degree or near complete 360 degree situational awareness like you do when you are being trained - we have the limited view your fraps provides, so the evidence itself must be in the fraps, and must be clear. Most training suspensions based on fraps end up being a result extrapolations made from the fraps, rather than the fraps itself directly showing a violation, if that makes sense. Unfortunately, fraps are not always clear enough to show a clear enough circumstance to warrant a punishment. In other words, you have to be a good camera man and understand how we are going to look at your fraps when it's published and sent into us. We need to be 100% sure that a violation took place and who did the violating. If we can't ascertain that from your fraps, it will get bounced, and we will not be able to help. As a side note we label all petitions that involve a rule violation between two players a "dispute". It's just an easy way for us to label a group of petitions and know what we are talking about. | |||
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#42
10-03-2014, 09:11 PM
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#44
10-03-2014, 09:33 PM
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#45
10-03-2014, 10:10 PM
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Training Red Guides is really, really hard. Trusting them is even harder since a shady or malicious guide could cause all kinds of shenanigans if left unchecked. The last thing we need is to have an untrained Guide making bad calls and getting blasted by you guys for it and getting scared off, or a less-than-scrupulous Guide running all kinds of interference for another guild/group or even just for shits and giggles. | |||
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#46
10-03-2014, 10:21 PM
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ya we know the feel
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#47
10-03-2014, 11:50 PM
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In 6 months I have seen Aussie, who admitted he has IRL stuff that occupies him, intermittently. Eunomia occasionally on red for special things and has answered many petitions of mine with mixed results. Derubael a hand full of times briefly and the one event. Sirken maybe once, and Rogean maybe once.
Not that it matters to me, or what I have seen matters to anyone. The cost associated with a new guide by the nature of this project being not for profit is $0.00, annually- and if it isn't there are people tripping over each other to donate their time. I'm going to throw out a number and guess that there's at least 800 guide apps that are still relevant in the forum, and probably a few thousand that have come and gone. I will keep the details to myself, but I was looked over and never contacted multiple times, before I had guild affiliation, during, and after. I understand that training and trusting a guide is hard, and an opportunity for issue, but compare that to any field in business. Restaurants who say "I can't/don't hire new employees because I am afraid they will steal money, ruin my business, and scare off my customers" won't get far. It is somewhat counter-intuitive that your implying GM's and Guides are doing a adequate job policing server policy, the players, and fielding CSR; yet in the same sentence your saying they can't field trustworthy applicants, nor train them to function adequately. What I mean is how can you say the server as a whole is being managed, yet the CSR department issues are not? You can't fly a plane before you finish building it. This isn't an attack FYI. I think its just a valid opinion people share.
__________________
 “We spread the time as we can, but in the end the world takes it all back.” [60 Assassin] Ricquire (Wood Elf) | ||
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#48
10-04-2014, 12:10 AM
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To be fair though, I have told many people, including Derubael personally, I love the product that is provided here.
The player-base is toxic as fuck, but it is manageable, and a begrudging part of the experience. The problem is the lack of presence, attentiveness, actual solution, and support provided by the CSR staff. The random points where I have seen them inject themselves into situations are few, far between, on negligible issues, and the results are varied and inconsistent. The random times when a real issue is occurring no one is available, the proof was inadequate, the perpetrator was pardoned, no action was taken, or the action was mysteriously inconsistent with previous actions. The grass is always greener and hindsight is 20/20- but CSR here is not classic or even trying to be. This is not how live was, and that may not be the goal, but excellence or even just improvement is something that should be high priority. I mean you have to acknowledge at least some of the info out there between players. Player A gets banned for one month for hitting (but not killing) a player on LNS at his bind- petition was made but no fraps or pics provided. Player B's petition for being bind camped and denied LNS is moved to resolved with no further information (after being bumped on and off over one month), and offending player was never suspended. Tons of screenshots and logs (no fraps) provided. That's the view from the outside looking in. It can be explained away, but ultimately a horse is a horse is a horse, no matter how many stripes people paint on it.
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“We spread the time as we can, but in the end the world takes it all back.” [60 Assassin] Ricquire (Wood Elf) | ||
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#49
10-04-2014, 12:11 AM
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Servers fine just need to remove the last toxic shitbag that ruins it and people can start to rebuild.
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