glitched bag of gear missing, no response from greens?

[KagaKawaiitob]

If you can't play because of one bag of missing gear you're doing it wrong.

[Cecily]

Originally Posted by baalzy [You must be logged in to view images. Log in or Register.]

I think that's the joke Cecily. It's not a bad idea, but when you turn to RnF you shouldn't expect good advice...

I piss people off really easily. So I was never sure if the guide was mad at me or not.

[Derubael]

Here's a quote from a thread I posted in a few days ago:

Originally Posted by Derubael

There are currently 220 unresolved petition threads (and I've moved 200 more to resolved this week alone). This does not include the ~100 or so petitions we get in-game daily on Blue and Red. Keep in mind, we are all volunteers, have real lives, real families, and real responsibilities, and still do our best to keep up with the overwhelming number of CSR issues that pop up every day.

To summarize, there are a lot of petitions in that forum. I'll get to yours as soon as I can. Item 'poofs' take especially long to verify because there is no magic poofed item database - I have to go through and verify that you had the item, that it didn't go anywhere else, and that it is not on your character. This requires checks on at least ~6 different tables in the database. When you have multiple items (like in your case) it gets even more complicated.

All that being said, please be patient. It's ok to bump your thread if you'd like, but I usually do them from first post to last when I'm verifying poofs. So bumping it may get it moved to the end of my list (though sometimes I do it the other way around! There's just no way to know which direction I'm going to go!), There are some people who have been waiting much longer than 4 days for their item reimbursements, and sometimes, I can't verify a poofed item at all.

In regards to your specific petition, I glanced at it earlier, and it's likely something I can track down, but it will take some time, so please be patient.

[Azure]

I love you DERU!!!!!!!!!!!! <3

XOOXXOXOOXXXOOOOOXXXOOOO

[holsteinrx7]

Originally Posted by Derubael [You must be logged in to view images. Log in or Register.]

Here's a quote from a thread I posted in a few days ago:



To summarize, there are a lot of petitions in that forum. I'll get to yours as soon as I can. Item 'poofs' take especially long to verify because there is no magic poofed item database - I have to go through and verify that you had the item, that it didn't go anywhere else, and that it is not on your character. This requires checks on at least ~6 different tables in the database. When you have multiple items (like in your case) it gets even more complicated.

All that being said, please be patient. It's ok to bump your thread if you'd like, but I usually do them from first post to last when I'm verifying poofs. So bumping it may get it moved to the end of my list (though sometimes I do it the other way around! There's just no way to know which direction I'm going to go!), There are some people who have been waiting much longer than 4 days for their item reimbursements, and sometimes, I can't verify a poofed item at all.

In regards to your specific petition, I glanced at it earlier, and it's likely something I can track down, but it will take some time, so please be patient.

pras
pras
pras

hearing back from a green really puts me at ease about the situation. considering donation due to classic is classic excellence.

ill take it back to my petition post now that i know someone is out there. i was getting lonely over there!

[holsteinrx7]

also- feel free to skip the non - Rod of Mourning gear if its too much hassle. the rom is most of my net worth, no longer drops, and is necessary for me to min max my sk without an epic.

the rest of the gear can be recovered cause its iksar armor. its the rom thats soulcrushing and screwing with my immersion ;P

[Kayso]

I heard that things get top priority if you shit-talk the staff in RnF. Can anyone confirm?

Demand a refund, throw in some hate speech, and see how things progress...

Hope that helps.

[holsteinrx7]

i dont know what RNF means. but say the wrong thing and the ban hammer will strike for sure.

[Yoite]

I know it sucks to lose that stuff but it is not keeping your from playing in any way. You can get another toon going np with the gear and money you do still have. While its fun and nice, you dont need a 60k weapon.

just get some of the temple of ro quest armor and/or kunark armor for cheap, some cheap jewelry like 55hp rings and sta earrings. All kinds of cheap shields and lots of cheap weapons. You can replace stuff as you go.

in the end, playing is always going to be more fun than not playing

[Sirken]

Originally Posted by holsteinrx7 [You must be logged in to view images. Log in or Register.]

hey guys.

so recently i had a bag dupe itself somehow when i had a full inventory and it was hanging on my cursor. i lost:

rod of mourning, no longer drops
full kylong, dreadscale, dwarven work boots, etc

i put in a petition and heard from haynar, saying he cant do much but investigate what causes the glitch, and that durbael would have to look into the logs and issue a reimbursment.

its been about 4 days, 18 replies including bumps to my petition, and 70 views on the thread, but no reply from a green. starting to get kinda frustrated, discouraged.

so this is my rant and rave. does anyone have any similar experiences, stories?
eunomia messaged me in game when i did /petition and said it could take months. thats months without a weapon and armor i cant afford to replace easily.

[You must be logged in to view images. Log in or Register.]

hi there. if you have 18 replies but no staff replies, then it means only you have replied to the thread. in case you haven't noticed, we recently banned over 400 accounts and about 250 of those people have petitioned in hopes they can convince us that the database is lying to us about what really happened. in times like these the average wait time on a petition goes up due to the sheer increase in the volume of petitions coming in. but it shouldnt be a month unless they are RL issues interfering. so just be patient

Haynar is one of our super amazing devs, and the server would not be what it is without guys like him. that being said, devs can not help with CSR issues, or else he would have.

as far as bumping, it really depends which staff member is doing the petitions. some start on the first page and some skip to the last page.

have fun, good luck, and ty for playing on p99