What do I need to do to be able to log 2 characters in?

[Abbikalea]

How long does it take to get an exception? I asked for one for hubby and I to play together this long weekend, still no response

[Baler]

Originally Posted by Abbikalea [You must be logged in to view images. Log in or Register.]

How long does it take to get an exception? I asked for one for hubby and I to play together this long weekend, still no response

They do them in batches, so if a batch was done recently it may be a little while before the next batch.
Also be sure to provide information they request, it does help speed up the process.

Then if/once you get it, never abuse it. not even for a single port, buff, trade, etc.
They'll know, there are automated systems in place.