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#111
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__________________
Shiftin Anout
Formerly of Tunare | ||||
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#113
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#114
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![]() As someone who interacts with external and internal customers on a daily basis I have to completely disagree with statements claiming the customer isn't always right. They are, no matter how rude/impolite/crass or downright confrontational they may be, always right. What the customer is experiencing is their viewpoint and a reality to them. If your position involves interacting with the customer in any way it is your responsibility to do everything in your power to resolve their issues. This means being polite, taking the time to empathize, divert conversation from being outright negative to more positive problem addressing.
When I speak with one of my company's customers the only tone I take with them is positive trying my best to resolve their issues and apologize for all inconveniences. When I speak with my company's internal employees, my tone is the same. I bend over backwards for each person regardless of how they speak to me or rude they are. In fact when someone is rude I act more polite than normal since it is an opportunity to make a difference. If I ever treated anyone less than that I would personally feel bad about myself for not choosing to try and change someones attitude or improve their experience with our company. I try and extend this approach to other aspects of my life as well. Now this leads me to P1999. If anyone was at SFs in March-April they may have seen me around, and during this period I made some choices and behaved in ways I am not proud of. I would be combative and negative rather than trying to improve someones else's experience along with any problem we may be having. As time passed by the end of May I had found sharing SF camps and being polite and generous yielded better conflict prevention and experiences for everyone in OOT and got me some new friends. I've since taken this attitude onto my Bard I play. Daily I encounter golden opportunities for positive experiences with other players when they are affected by my AoE kites. I group with players, and try to help others in zone. I encourage people to send me a tell so I can make it up to them. What I've found though is that a large problem on this server is people will not attempt to resolve problems and opt to petition instead. On numerous occasions I've had a GM send me a tell saying my kite affected someone, I apologized and said I was sorry to them and for causing them problems. I took ownership and worked with the person who petitioned, but they never sent me tells first they chose to petition instead =(. I worked positively and now have new friends. Choosing to take a positive approach to a situation regardless of if someone is a customer, friend, tester, player etc. in my experience will yield better results all around. It's somewhat cliche but you catch more bees with honey. | ||
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#115
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![]() lol @ the people who play here that think they're customers.
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#116
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This zone is much different than Seb or Chardok. There are traps all over the place, rooms with multiple spawns that can be a PITA to split and CC if you aren't on point. It is by no means impossible to PUG, but you're going to really want people to pay attention. You can't go into any wing without a key or a rogue, so you often are stuck at the zone-in (Where there is no zoneout) waiting for the roaming mobs to spawn to get the key to move into the first wing. Regarding Allakhazam comments...95% of the comments on that site are awful or completely false. Look at how many absolutely ridiculous claims there are for some camps. "To get him to spawn, you have to leave the 3rd mob on the left up for 3.6 hours, while constantly killing ONLY the 5th mob on the right every 6 minute respawn, then the mob only drops his hat like 1/100000 times, its super rare...but I have 3!" This was the first real popular MMO, most people overcomplicated the mechanics and came up with ridiculous claims and posted them because they had convinced themselves that it was true. I also think that from the screenshot Uthgaard made the correct decision.
__________________
Rejuvenation <Divinity>
60 Cleric | |||
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#117
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![]() Its not like howling stones is worth sitting at one camp non stop so many hours.Only 2 good wings for exp,and 4 good loot drops. Hell if you want to make a bitchfest over making the prod no drop,the key wasn't even no drop for 2 months. Bitch about that,and stop crying over the situation.2 guilds caused this shit to happen,take it out on them. The server has ourselves to blame for how this camp is ran.
Read shiftin's post. That mentality is what caused all this shit in the first place. Is it correct to a point? yes but the attuide him and most in his guild had,is why the camo was locked down and passed on to Divinity and still controlled by TR during thst time. People acted retarded,so everyone was treated as were all retarded. Get the fuck off the high horse. Go back to bitching about trak being a 3 day spawn. How about just being quiet and be lucky you killed trak when he was no harder than a beefed up naggy,and didn't get the teeth and loots taken from 2 months of taking advantage of a broken encounter. | ||
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#118
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![]() ... what
__________________
Shiftin Anout
Formerly of Tunare | ||
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#119
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__________________
Dantes Infernus
57th Level Champion of Rallos Zek "Life's short and hard like a body building elf." | |||
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