Quote:
Originally Posted by Derubael
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Each poofed item reimbursement takes anywhere from 15 minutes to an hour depending on how many items are involved. There's no way to speed this up because of the steps involved in verifying that the item poofed.
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Ah so I guess I was right when I thought my petition about an item being ninjaed was shot down due to the time necessary to actually look into it.
Very poor show. 5 people willing to confirm it happened, ninja lost his guild over it and doesn't even play the char anymore due to getting taken the shit on after this incident, but staff couldn't be bothered to spend time on it.
CSR consistency is downright bad, sometimes service is awesome, other times its just plain terrible.
-50$ donation there
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08-07-2014, 11:58 AM
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