Quote:
Originally Posted by Vega
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By itself I'm guessing this isn't enough to do much. But do you guys keep records of people/accounts complaints? I imagine if it was someone with a history of scamming this might be the proverbial straw?
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For most situations yes. This applies beyond just scamming. We are moving to a system that encourages all staff to log warnings as well as related violations/associations, essentially as much information as possible so that our CSR logs are as comprehensive and clear as possible. Before this only bans and suspensions were really logged - now we have much more information available for accounts where it is needed, and that will continue to grow as time goes on.
This logging was done somewhat lazily in the past, with things often missing a log entirely (especially near the beginning in the Uthgaard days) so I really tried to encourage people to log as often as possible when I joined the staff as a Guide, and when I became a GM worked with Sirken to set in stone that it should be mandatory to log as much as possible so future CSR's can clearly understand and obtain information related to individuals. This can be difficult for severe violations, such as large RMT operations and complex scams, so instead those are usually just annotated where possible for specific bans with a brief overview of the entire situation.
This helps us to better provide the community with faster resolutions as a direct result of clarity and ease of use on our end. It's worked extremely well so far, and even allows Guides to assist the Senior CSR staff in ways they never could before due to the amount of information available.
10-16-2014, 01:59 PM
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