Rules for staff interaction / where to petition for different stuff (as of 3/12/2013)

[arsenalpow]

What's the process for escalating a petition to a higher authority? For example a guide makes a ruling that seems to not be in line with previous rulings, can that decision be reviewed by a more senior staff?

[Alovia]

Originally Posted by arsenalpow [You must be logged in to view images. Log in or Register.]

What's the process for escalating a petition to a higher authority? For example a guide makes a ruling that seems to not be in line with previous rulings, can that decision be reviewed by a more senior staff?

Like Sirken says, dont put something generic like "I want to speak to Sirken" in the queue.

If you dont like a decision that was made in game, petition online, be as detailed as possible. (This helps)

For example, if you think MY decision was wrong, petition on the forums and Sirken will take a look at it.

[Sirken]

Originally Posted by SavageBeast15 [You must be logged in to view images. Log in or Register.]

appreciate all you do for the server big Sirk, people can actually petition to get an item back they accidentally sold to a merchant? that seems crazy

not always. we have to confirm that the item was never purchased after u sold it so that theres still only the one item.

Originally Posted by Anderdale [You must be logged in to view images. Log in or Register.]

I have a question Sirken. If i petition in game and never receive a response and log, will the petition still be there when I log back on the next day ...

petitions will not disappear if you log. they are with us until WE delete them.

Originally Posted by arsenalpow [You must be logged in to view images. Log in or Register.]

What's the process for escalating a petition to a higher authority? For example a guide makes a ruling that seems to not be in line with previous rulings, can that decision be reviewed by a more senior staff?

petition on the forums