Can't see any servers, then get timeout error. Help?

[cpets]

My husband and I are having ALL these problems as well. It' been since around 8/3. We get "cannot connect to server" from the password screen, blank server screens, Linkdead on zoning, sometimes I'll zone for 5 minutes but I'll have gone Linkdead to my group ... but then zone, spell files missing, and something new just now ... full account of create character.

[cpets]

I also want to mention that yes we're on Windows 10 and both of us removed the latest windows update and we are both plugged into the router.