Can't log in - please help!

[Mossom]

Update - I am now able to get to the character select screen, but am now crashing after I clicked "Enter World". Here's the exact error message from the dbg log:

2015-08-17 00:10:39 Initializing character select UI.
2015-08-17 00:10:39 Resetting game UI.
2015-08-17 00:14:03 THE SERVER IS NOT RESPONDING.
2015-08-17 00:14:03
2015-08-17 00:14:03 end of DisplayScreen
2015-08-17 00:14:03
2015-08-17 00:14:05 TIMED OUT WAITING FOR ZONE ADDR
2015-08-17 00:14:06
2015-08-17 00:14:06 Networking: Connection Closed [0] with 0 pending bytes.

If I can figure out how to solve this, I should be all good. Any ideas?