Accounts banned?

[valthalion]

If you arent familiar with "two boxing", it refers to more than one machine playing from the same IP address. So, if you son is sitting next to you, sharing an internet connection, this is likely your problem. You can petition for an exemption and get back to playing. Warning, the exemption petition queue is pretty long and it will take a couple of weeks.

If he is remote, then its obviously not a two box issue and hopefully whatever caused the problem can be cleared up quickly.