Help

[Bardock]

so I'm new to EQ and me and my wife have been wanting to play grouped with her dad and brother but since we have the same IP address you all of course must know the rest. My question I have is, is this forum the correct location to post our exemption request and if so what is the best way to structure it and also how long do we have to wait to get approved?? Also would like to add I am loving the game so far I cant believe I had never got into it before!