Can't leave starter areas

[Kettie]

I can log into the server, create a character, and load into the starter cities. Once that character tries to leave the game crashes and that character cannot be loaded anymore.

This may be because of my husbands crazy firewall. In order to connect to game servers he has to allow the IP address. We were able to get the address of the login server, but if the other zones are on another server I can't find it.