Stuck on character name

[rogu3fiv3]

I have tried posting about this before, but my post have seem to have problems as well. Im running windows 7, and I get as far as the submit your name, then i get disconnected. Ive done everything I can exactly how 1999 FAQ and setup says to do it, Ive also googled the problem and have seen older forum post about the same issues, but none of those solutions worked either. I badly want to play this game and I would appreciate any help at all
thank you