Game settings and character UI do not save!

[Elcarim]

So I'm attempting to find help for my RL friend who plays with me here on P99. Every single time he launches WinEQ and loads the game, he gets the load EQ theme music because his settings do not save. He has to go into options each time to turn off/down music/sound, change his resolution and everything.

On top of which, his characters UI does not save. He has to reset all of his windows and key configurations.

No one I've asked in game seems to have a clue how to help with this. Hoping someone here can lend a bit of help.

We've checked his eqclient.ini and character.ini files to make sure read only wasn't checked. His EQ director for P99 is installed in C:\, not under program files (which mine is as well, so that shouldn't be an issue).