Guildie cannot get past server select screen

[Bumamgar]

A guildmate of mine can't log in to p99. He gets to server select screen, selects Project 1999, gets a black screen and it tries to load for about 2 minutes, then bounces him back to server select.

He's running Titanium client on Windows 7.

He's tried the following things to get it working:
-Tried to dmz
-Open ports
-Wineq 2.0
-Direct x 9.0c Installed
-Video Card Driver uptodate
-Tried various Resolutions including monitor max
-Running in Admin Mode
-Running in winxp sp3 compat mode
-Tried reinstalling(3x).
-tried to run with disabled sound
-Updated Sound card driver

Any ideas on other things for him to try to get it working?