Question - False accusation of two-boxing by GM

[jww_63_99]

I have a question about an accusation and suspension of characters by what a server G.M. referred to as "Two-Boxing"

My son's girlfriend and another friend of hers was playing EQ with their own character which were on two separate accounts with individual computers at the same location when their accounts was suspended for 30 days for what a GM deemed was two-boxing. Her friend was playing a higher level Mage while she was playing her lower level Druid in the Mountains of Rathe. The Druid was providing SoWs for the Mage while hunting Hill Giants. She would also trade any looted items and cash received from the Mage and go sell to a nearby merchant while her friend continued to hunt. They were not grouped together because the characters are at different levels but instead the Druid was just setting to the side and watching as the Mage played. A GM said they observed the Druid providing buffs for the Mage and did some "further investigating" then suspended their accounts for 30 days for two-boxing.

My wife and I have two separate characters with two separate accounts which we both play from our individual computers at the same location which is our home. Normally we are on at the same time playing together and my concern now is that our accounts might be suspended for what a GM could deem two-boxing as in the case of my son's girlfriend.

This is clearly not two-boxing but instead it is two people playing two characters that have their own accounts on separate computers from the same location with the same I.P. address. Is this a violation of the rules and if so why? Also what can a person do to avoid a false accusation and suspension if a GM deems they are two-boxing?

She has filed a petition with the GM and explained her situation so hopefully this issue will be resolved soon and their accounts re-activated.

Thank you,
Trevoir