Invalid password

[monsterstorm]

New player, followed all directions on getting started (had help from veteran P1999 player) but I get invalid password when trying to log in, I had a . in the middle of my username so I created a new one without it thinking that might be the problem but I still get the same result, eqhost file is correct......I get the same error when trying to log in on the vet P1999 players' computer that he has no problem logging into his own account on. Please help.