The problem here is you gave out your password. I think that the staff make it clear that they will not treat any account differently because someone other than the owner did something stupid.
There is a high level of probability that someone was dual boxing with your account and got it and themselves banned.
Good luck and I hope you can at least get some clarity from the staff. Remember they are busy and I doubt they are willfully ignoring your requests.
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[52 Disciple] Downgrade (Human) <Azure Guard>
[31 Druid] Edarg (Halfling)
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