p99 GMs > sony Gms.

[chtulu]

I made a thread after some bullshit happened on my progression character.

http://forums.station.sony.com/eq/posts/list.m?start=0&topic_id=173865�

[guineapig]

Makes sense for the UI to be screwed up since your game pulls up UI information for each character. If your character name is no longer the one saved on your computer then the game is forced to set everything to default. At least that's the way I understand it.

[Aadill]

Can't you just rename the UI file at that point, though? Never tried it personally.

[chtulu]

Ya, i wasn't really pissed about the UI file its self. But the fucking no talent GM decided to log me off mid combat, so when i came back all my shit was crazy, and had to make sure i didn't die and run from repops.

Basically, my biggest point I'm making is the GM had to log onto a level 1 alt, and not his GM tagged character and nerd raged on me when I told him i reported him for impersonating a GM.

[chtulu]

I can understand if uthgaard did it to me or hobby if I was being a prick about it. But these people are PAID employees of a major company. They should have some kind of standard and respect for paying customers.

[lanystvyl]

They changed my name also and it sucked millertime to millertimex bunch of tards ill never give them another dime.

Fuck You Sony, Fuck'en Asshole Mother Fuckers!

I feel better now :)

[yaaaflow]

lol in your email exchange it becomes clear that a) the gm did nothing wrong and b) most of your story was just you talking out of your ass

Grats on all the success makin new friends over there duder

[chtulu]

WHoops already deleted the thread. here is the petition report.


Customer 02/18/2011 08:06 AM
Also, where is my sweet questionnaire for the level of service?

Customer 02/18/2011 08:01 AM
1. "At this time, the majority of GM tags are not being displayed correctly on the server Vulak" You did not state this. For years we are told to immedediately report anyone that we believe is impersonating a GM. I did a /who all (your name) and saw no GM tag. If there was a bug with the server that did not allow you to represent yourself properly you should have made that very clear with your first /tell.

2." When you take a sexually explicit name such as Tugmuynutz, our main goal is to remove the name as quickly as possible, with your concerns about the action and requests for a new name following in close second."

Sexually Explicit -Pornography or porn is the portrayal of explicit sexual subject matter for the purposes of sexual excitement and erotic satisfaction. With that said, your logic is stretched to say the least.

3. "I contacted you without making any demands or remarks about your name and it was met with much protest, as you said in your petition." Protest? I said That because you did NOT have a gm Tag that I was going to report you. That is what is expected of the community when we feel that we are dealing with someone impersonating a GM. You have many ways to prove otherwise and could have handled the manner professionally without logging off and booting me to login mid-fight.

With these 3 key notes, I'd feel more comfortable speaking with your supervisor about the matter than with you.

Response (GM) 02/18/2011 07:41 AM
Greetings Buglahwutz,

Thanks for contacting us about your recently changed name. At this time, the majority of GM tags are not being displayed correctly on the server Vulak. Instead of inciting an argument or causing you to believe I was forcing you to do something under the false impression that I was an employee of Sony Online Entertainment, I decided to continue along with the disciplinary action I needed to carry out. When you take a sexually explicit name such as Tugmuynutz, our main goal is to remove the name as quickly as possible, with your concerns about the action and requests for a new name following in close second. I contacted you without making any demands or remarks about your name and it was met with much protest, as you said in your petition. I can still offer you a new name though.

Please note that a warning has also been placed on your account and any further violations of our naming policy could result in serve disciplinary action.

That being said, please respond to this petition with a few acceptable names for us to consider, I hope to hear from you soon!

GM Onyxramus
Sony Online Entertainment

Auto-Response 02/18/2011 06:39 AM
Greetings Denizen of Norrath!

Thank you for petitioning for your Community Standard issue. This automated response is directed to help us accurately assist you as quickly as possible.

Player reports are essential in nearly all of these investigations. To report successfully in-game, please minimize all of your chat windows besides the window with the relevant text or dialog. With the last remaining window, scroll up so that the first line of reporting text is at the top of the window and use the command /report . While we are not able to take Screen Shots as the primary source of evidence, if you have Screen Shots, feel free to include them in your petition as an attachment and we will add them as supplementary evidence to our investigation.

Thank you for taking the time to update any needed information. A Game Master will be addressing your issue as fast as humanly possible.

Sincerely,

EverQuest Management

Customer 02/18/2011 06:39 AM
First I have some random level 1 necro tell me he's a gm (WITHOUT a GM tag). So i tell him i'll report him for spam and impersonating a GM. 5 minutes later I'm disconnected mid fight and my name is changed along with all my UI settings.

You guys are a real fucking piece of work, not even giving me the chance to change my name to something else, or even the courtesy of letting me know i was going to get logged off.

7 years since i've played this game, and you guys remind me why.

[Rogean]

GM Tags work fine, he just doesn't know how to turn it on.. Talk about CSR's not even knowing the commands to do their job.

lulz.

[Massive Marc]

Chtulu, Good thread (for once)

I want to hear the supervisors response. This GM has to know "he done fucked up".

Tugmynutz though... ?? LOL

[Hoggen]

"You're an idiot if you belive in GMs?"

[chtulu]

Shortly after they deleted my thread (with people agreeing with me the level of retardation it took by the GM to forget his GM tag...) I received a PM from the community manager.

(customer name)

I've gone ahead and removed the topic, as discussing GM action never goes anywhere productive. If you'd like to discuss the actions the GM took or their professionalism, please do so with me directly.

Thanks,
-Piestro
EverQuest Community Manager

My response

I appreciate your time and understanding of the matter, Piestro.


Though I do understand the Naming Policy and agree that my name was inevitably to be changed, I feel that GM Onyxramus had failed at certain aspects of his job responsibilities.


I am sure you can read over the petition that I have sent and also replied to after GM Onyxramus responded to my petition. Though I do not disagree with my name change, I do find it less than kosher with the way he handled the situation.


1. He did not clearly represent himself as a employee of SOE. His tag was not present, and when I told him that he did not reply in anyway to prove that he was NOT someone trying to pretend to be a GM. Now a days it is all too easy to scam people and steal accounts in such a way.


2. After I told him i was reporting him for impersonating a GM, he logged off. 10 minutes later i was disconnected without warning, mid-combat. I log in to see my name is changed and still within a dangerous area for my character.


3. As most people who work in the customer service industry, it is important to communicate with clients. Even if the customers are in the wrong, it is important to explain the situation and what the solutions are without losing the respect of the person you are handling. I believe, at best, he carried out the very MINIMUM of his job responsibilities. Even if a paying customer is in the wrong, it is important to help them understand why actions are being taken and how to prevent future incidents and to maintain a friendly environment within the gaming community.


With all this being said, I would appreciate this incident to be made note that this is what I would call a performance issue with an employee of SOE, and would like to be respected of my complaint and have at least a supervisor look into the matter.


And at the very least, a voluntary name change if possible. Buglahwutz, I believe, is an even WORSE name. =)


Michael

(end response)

At the very least, I hope he gets his time wasted by his supervisor and instructed on how to NOT be an idiot at the easiest job profession known to man.

[chtulu]

Shortly after the community manager PM'd me, I received this e-mail response to my petition.


Response (GM) 02/18/2011 08:24 AM
Greetings Buglahwutz,

Thanks for your continued concern. When I contacted you in-game you informed me that you were going to set my character to ignore. At that point, I would not have been able to do anything to circumvent that or continue my conversation with you. I understand that you're upset with the fact that you've had your name removed and i'm escalating your petition to our management team. Please allow some time for them to address your petition. Happy hunting!

GM Onyxramus
Sony Online Entertainment

Customer 02/18/2011 08:06 AM
Also, where is my sweet questionnaire for the level of service?

[chtulu]

With all this being said. At least my trolling skills are put to good use and may or may not effect someone's life based on the fact that they can't use their automated scripts and common sense reliably.

[Massive Marc]

Shortly after the community manager PM'd me, I received this e-mail response to my petition.


Response (GM) 02/18/2011 08:24 AM
Greetings Buglahwutz,

Thanks for your continued concern. When I contacted you in-game you informed me that you were going to set my character to ignore. At that point, I would not have been able to do anything to circumvent that or continue my conversation with you. I understand that you're upset with the fact that you've had your name removed and i'm escalating your petition to our management team. Please allow some time for them to address your petition. Happy hunting!

GM Onyxramus
Sony Online Entertainment

Customer 02/18/2011 08:06 AM
Also, where is my sweet questionnaire for the level of service?

That guy knows what CYA means, fo sho.

[chtulu]

"
Thanks for your continued concern. When I contacted you in-game you informed me that you were going to set my character to ignore"

The fact that he said that SHOWS that he was not on his GM account. it took him 10 minutes for him to boot me to login. I have a hard time believing you can IGNORE a GM.

[Massive Marc]

"
Thanks for your continued concern. When I contacted you in-game you informed me that you were going to set my character to ignore"

The fact that he said that SHOWS that he was not on his GM account. it took him 10 minutes for him to boot me to login. I have a hard time believing you can IGNORE a GM.

You can't go to hard on SOE though. When I needed to get my account back against impossible odds, I was able to contact, via chat service, a SOE CSR who was absolutley amazing.

Bad apples are everywhere, you just have to call them out when they're in fail mode.

[Shocore]

The funniest part of this thread is how eloquently you argue your point on the issue over your name "Tugmuynutz."

[chtulu]

You can't go to hard on SOE though. When I needed to get my account back against impossible odds, I was able to contact, via chat service, a SOE CSR who was absolutley amazing.

Bad apples are everywhere, you just have to call them out when they're in fail mode.

Oh ya, i've met some pretty awesome guys the years I played on live.

But this guy is plain horrible. Shouldn't be employed with sony. They are having hard enough times trying to keep a population. Last thing they need is bad reps.

[chtulu]

The funniest part of this thread is how eloquently you argue your point on the issue over your name "Tugmuynutz."

I like to throw irony into the mix of my trolling.

Besides, it's the principal of how their employee handled the manner.
The name and the change itself is not the issue at hand. It's how the guy went about fucking sucking.

[Omnimorph]

words fail me...

I would have banned you.

[Thetruth]

words fail me...

I would have banned you.

The truth is,

Your fuckin insane. Lol you make a name like that and expect to be respected? WTF Thats like kicking a cop in the nuts and expect him to not be rough with you. Then you go whine to his chief about it. Your such a fuckin douche bag grow the fuck up. You ruin the game for their current customers with names like that. I expect shit like that on wow not everquest. Idiot. PS I do still love you! =)

[chtulu]

for what?

[chtulu]

The truth is,

Your fuckin insane. Lol you make a name like that and expect to be respected? WTF Thats like kicking a cop in the nuts and expect him to not be rough with you. Then you go whine to his chief about it. Your such a fuckin douche bag grow the fuck up. You ruin the game for their current customers with names like that. I expect shit like that on wow not everquest. Idiot. PS I do still love you! =)

I'm confused...

are you talking about me or omni?

[Thetruth]

I'm confused...

are you talking about me or omni?

The truth is,

You my sweet sticky lips

[Massive Marc]

The truth is,

Your fuckin insane. Lol you make a name like that and expect to be respected? WTF Thats like kicking a cop in the nuts and expect him to not be rough with you. Then you go whine to his chief about it. Your such a fuckin douche bag grow the fuck up. You ruin the game for their current customers with names like that. I expect shit like that on wow not everquest. Idiot. PS I do still love you! =)

Pass whatever the fuck you are smoking/injecting/railing. Thanks !

[chtulu]

The truth is,

Your fuckin insane. Lol you make a name like that and expect to be respected? WTF Thats like kicking a cop in the nuts and expect him to not be rough with you. Then you go whine to his chief about it. Your such a fuckin douche bag grow the fuck up. You ruin the game for their current customers with names like that. I expect shit like that on wow not everquest. Idiot. PS I do still love you! =)

if that towards me then...

Goofy name in everquest is the same level as kicking a police officer in the nuts?

[Massive Marc]

http://www.google.ca/url?source=imgres&ct=img&q=http://www.failfunnies.com/images/3/kick-to-the-nuts.jpg&sa=X&ei=iaReTcO8I5HAsAPL6YTNCA&ved=0CAQQ8wc4Cg&usg=AFQjCNHqADn246wvTJjJ5-FtBPhCYRDTZQ

[chtulu]

I like where this thread is going.

tugmahnutz.

[Thetruth]

http://www.google.ca/url?source=imgres&ct=img&q=http://www.failfunnies.com/images/3/kick-to-the-nuts.jpg&sa=X&ei=iaReTcO8I5HAsAPL6YTNCA&ved=0CAQQ8wc4Cg&usg=AFQjCNHqADn246wvTJjJ5-FtBPhCYRDTZQ

Chtulu is clearly the hermaphroditee kicking the dude in the nuts

[Krimsin]

Cthulu you are an idiot.

If you hadn't made a sophomoric name in the first place, the GM never would have dropped the ball on the ensuing transaction.

Frankly if I worked for SoE and saw some stupid kid name his toon like that, I'd just insta-ban him with the email: "We're Sony, we don't need your fucking $15 or your stupid childish approach."

[Rogean]

I have a hard time believing you can IGNORE a GM.

You can. Ignore is all handled client side.

[chtulu]

You can. Ignore is all handled client side.

Crazy.

http://palmgoon.com/wp-content/uploads/2009/05/the_more_you_know2.jpg

I only clicked the "report as spam" button.

Same thing I assume though?

[Thetruth]

The truth is,

Overall Chtulu is one funny mother fucka.... Lol be fun to watch to have a beer with him im sure. Of course expect the worse like being locked up in a mexican jail with a buntch of homosexual gangstas that love chtulu beard. Chtulu's response would probably be Tugmynuts , then go on about how unfair the jail was to him.

[chtulu]

I've been to jail. Would you believe me if i said i almost got my ass kicked?

[Thetruth]

I want to say chtulu I do love you! P99 wouldn't be the same without you!

[chtulu]

I'll be back for kunark. this is something I'm doing to pass the time.

[Kuriin]

I made a thread after some bullshit happened on my progression character.

http://forums.station.sony.com/eq/posts/list.m?start=0&topic_id=173865�

Actually, Verant GMs were some of the best customer reps you will ever find in a MMO.

[Thetruth]

I'll be back for kunark. this is something I'm doing to pass the time.

You should join rift pvp with me

[chtulu]

never heard of it.

[Omnimorph]

Pretty sure i recall trying to /ignore a gm on live and getting the message "you cannot ignore a gm".

And yeah, if i were a gm and someone had that name, i wouldn't have wasted time replying to it. Ban or rename, no explanation.

[Mise]

I've been to jail. Would you believe me if i said i almost got my ass kicked?

I believe everything except the "almost".

[Knuckle]

The truth is,

Your fuckin insane. Lol you make a name like that and expect to be respected? WTF Thats like kicking a cop in the nuts and expect him to not be rough with you. Then you go whine to his chief about it. Your such a fuckin douche bag grow the fuck up. You ruin the game for their current customers with names like that. I expect shit like that on wow not everquest. Idiot. PS I do still love you! =)

your the biggest bleeding vagina of a troll ive ever met.

[Akalakamelee]

Pretty sure i recall trying to /ignore a gm on live and getting the message "you cannot ignore a gm".

And yeah, if i were a gm and someone had that name, i wouldn't have wasted time replying to it. Ban or rename, no explanation.

i used to make some pretty crazy names when i played rallos zek on live.

i had a few names they didn't like "harmtouchingyou" was one of them, they simply requested i change the name
when it came to my wizard however they changed the last name without telling me. i guess "ubarleet haxxor" wasn't something they wanted =p

[Henini]

what's funny is this guy knowingly violated naming policy and is crying cuz there were repercussions.

I'm sure the other hundreds of not as retarded players who didn't call them selves obscene names didn't have problems with gm's.

but you being you...


I would have banned you as well. I would ban all the obscene named toons I see.
We all know it's not funny, we all know it's against rules. why do you do it if not to get attention and think your above the rules?

[fastboy21]

So let me get this straight....

within a few days of the progression server opening you have already had a run in with the Sony CS staff, had your name changed, and had a warning placed on your account.

on p1999, there has never been any action against you at all from CS staff.

Sounds like, for once anyways, Sony actually did their job better than p99 staff.

[Goobles]

I like to throw irony into the mix of my trolling.

Besides, it's the principal of how their employee handled the manner.
The name and the change itself is not the issue at hand. It's how the guy went about fucking sucking.

You're a tard.

Only an idiot would make a name like that and taunt the GMs. This is all your fault.

[Abacab "The REAL truth"]

If you're havin' policy problems I feel bad for ya son, I signed 99 agreements and terms of service ain't one