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Old 06-03-2021, 02:17 PM
Topsur Topsur is offline
Decaying Skeleton

Join Date: Oct 2018
Posts: 2
Default SMS Verification Completed - No Email After


I haven't played in a long time and got the itch to log back in. I added my phone number to my account, I received a text message and entered the code in the website. After I did this I see this message going to the SMS Verification link.

"SMS Verification completed.

Due to loginserver accounts already existing on this account, a final step of email verification must be completed before the SMS Number can be attached to the account.
If the email attachment process is not accepted or denied within 7 days, the SMS Number will automatically be accepted and become attached. "

I never received an email though to confirm this, is it possible to try and resend it? Or do I have to wait 7 days?

Thanks for any help!
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Old 01-15-2022, 02:06 AM
Udsk06 Udsk06 is offline
Decaying Skeleton

Join Date: Dec 2020
Posts: 2

Was this ever figured out?
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Old 03-15-2023, 10:41 AM
Mach1073 Mach1073 is offline
Decaying Skeleton

Join Date: Nov 2021
Posts: 1

Bump! This is happening to me currently. I had to re-request the reset password email because the original never got sent. Now the same issue is happening where the sms verification email is not being sent, but I do not see a way of requesting it to be re-sent.

Any ideas?
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Old 10-26-2023, 04:00 AM
bostovenaar bostovenaar is offline
Large Rat

Join Date: Dec 2022
Posts: 6

i have the same problem its still not fixed
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Old 10-26-2023, 07:02 AM
gregbowers gregbowers is offline
Decaying Skeleton

Join Date: Jun 2023
Posts: 5

I faced a similar issue when I added my phone number to my account a while back. It's frustrating not to receive the email confirmation, right? In my case, I ended up waiting for the 7-day period to pass, and the SMS Number was automatically attached to the account. However, to ensure you don't have to wait, I'd recommend reaching out to their support team or checking your email's spam folder, just in case the confirmation email got sorted there.
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Old 10-26-2023, 01:19 PM
Ambrogio Ambrogio is offline
Senior Server Guide

Ambrogio's Avatar

Join Date: Jun 2021
Posts: 5,828

Currently, our SMS System is not working as intended. Unfortunately, we do not have an estimated time this issue will be resolved. In terms of e-mail verifications, another e-mail can be requested via the following link:
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Old 03-16-2024, 01:27 AM
satchmo11 satchmo11 is offline
Decaying Skeleton

Join Date: Mar 2024
Location: USA - GA
Posts: 3

Seems like this is also an issue for me. Not in the Spam/Junk folder. I tried Ambrogio's link but no success.. any recommendations? Thanks!
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Old 05-02-2024, 11:16 PM
Ceros Ceros is offline
Large Rat

Join Date: Mar 2010
Posts: 7

I had the same problem, but I was able to resolve it by using a different sms number AND a different ip address on where I had existing login server accounts. The verification email was sent and I was able to reset the password on my old accounts.
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Old 05-05-2024, 03:34 PM
treber treber is offline
Decaying Skeleton

Join Date: Feb 2017
Posts: 1

Having this issue right now. I've used Ambrogio's link and haven't received an email. I did a reset password to get into the forums initially and that worked but no luck so far with email verification...
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Old Yesterday, 05:00 PM
Monarck Monarck is offline
Decaying Skeleton

Join Date: Oct 2022
Posts: 3

Buddy is trying to play p99 and can't get his email verification.
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