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  #1  
Old 01-17-2025, 06:48 PM
Medris Medris is offline
Server GM


Join Date: Apr 2019
Posts: 7,251
Default CSR Staffing Updates!

Greetings, all!

I wanted to touch base and share some updates regarding the CSR staffing on our P99 servers.

2024 was a very busy and successful year for the CSR team. Our small-but-mighty group of volunteer Guides, Senior Guides and GM’s closed over 25,000 petitions. We also wrote, partnered with the P99 dev team, and executed multiple special events across the servers, including the Halloween and Holiday seasonal events. And much, much more!

However, even with all of the incredible work by the team, we are still in a place where our petition queues are backed up longer than we would like. Additionally, many of our most complex petitions (for example, raid petitions) wind up delayed due to bottlenecks, partly due to a “decision by committee” with a larger group than is actually needed.

To help try to tackle some of these challenges, I am implementing a new staff position of “Server GM” and “Server Sr Guide”. These are members of our CSR leadership team who will have primary accountability to a single server. This is different from the current model, where every member of the leadership team (GM’s & Seniors) focus on everything. These leaders will be responsible for all petition types within their server, including escalations, reimbursements, raid petitions, and more.

The new server leadership teams will consist of:

P99 Blue:
Server GM: Visceryn
Server Sr. Guide: Razlog

P99 Green:
Server GM: Blistig
Server Sr. Guide: Vordae

Support for P99 Red will be continue to be shared across both teams for the time being.

Official rules and policies will continue to be aligned across the servers, so I will maintain ownership of these at the Lead GM level. I will also continue to be available as a final point of appeal, when necessary.

Please join me in congratulating Blistig, Razlog, Visceryn and Vordae on their very well deserved promotions!

Happy Hunting!
Lead GM Medris
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  #2  
Old 01-17-2025, 06:55 PM
shovelquest shovelquest is offline
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Join Date: Oct 2019
Posts: 1,829
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Thanks for all the work you do for this awesome project!
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  #3  
Old 01-18-2025, 03:04 AM
Jimjam Jimjam is offline
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Join Date: Jul 2013
Posts: 12,113
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Server GM is very classic [You must be logged in to view images. Log in or Register.]

Thanks to csr and dev for all the work they do. Less than three.
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  #4  
Old 01-18-2025, 04:35 PM
Valakut Valakut is offline
Sarnak


Join Date: Jan 2011
Posts: 235
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bout time to put a particle effect on razlogs shovel
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  #5  
Old 01-18-2025, 09:32 PM
Eternius Eternius is offline
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Location: Ohio
Posts: 6
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Woot woot!
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  #6  
Old 01-20-2025, 03:26 PM
lucie lucie is offline
Scrawny Gnoll


Join Date: Jun 2024
Posts: 20
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congratulations to them
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  #7  
Old 01-24-2025, 06:03 PM
Raclen Raclen is offline
Sarnak


Join Date: Jun 2013
Posts: 292
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So in other words Red is neglected and awful still. Just shut it down at this point.
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  #8  
Old 01-25-2025, 10:40 PM
Duik Duik is offline
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Location: Near the largest canyon in the world!
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Quote:
Originally Posted by Raclen [You must be logged in to view images. Log in or Register.]
So in other words Red is neglected and awful still. Just shut it down at this point.
It is said, from the wisest of the reds that Red can look after itself.
Someone pisses you off? Just kill them.
/End Red CSR thread.
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  #9  
Old 01-26-2025, 09:10 PM
Salaryman Salaryman is offline
Fire Giant

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Join Date: Jan 2014
Posts: 638
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Quote:
Originally Posted by Raclen [You must be logged in to view images. Log in or Register.]
So in other words Red is neglected and awful still. Just shut it down at this point.

Quote:
Originally Posted by Duik [You must be logged in to view images. Log in or Register.]
It is said, from the wisest of the reds that Red can look after itself.
Someone pisses you off? Just kill them.
/End Red CSR thread.
pls ban these bullies, they are just mad bad and sad about the fact that my guild woke the sleeper and I have a Guardian Robe, Brizlebots Frigid Gnasher and WindStriker

RED99 is Perfect tyvm for GMs continued support and dedication.
Last edited by Salaryman; 01-26-2025 at 09:13 PM..
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  #10  
Old 01-29-2025, 05:02 PM
Rockmor Rockmor is offline
Decaying Skeleton


Join Date: Feb 2022
Posts: 4
Default THANKS

just wanna say thank you for the hard work to make EQ awesome
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