Casinos

[Derubael]

Originally Posted by t3kn34k

--I also applied for GMship upon Eunomia's advice. My application to DONATE my time as a VOLUNTEER did not even get a response, though it took well over an hour to write. but that's okay.

We usually don't respond to guide applications at all - when we are ready to pull someone in for an interview we usually PM them. Guide applications can often sit for months at a time before being called up. You can draw a parallel to applying for a job - rarely will you receive a response, unless the company hiring you is ready for an interview.

Originally Posted by t3kn34k

Many of my friends have quit: because of this and because the general consensus is that the people running the show aren't doing their job (ethically), and clearly do not want help.

Not sure I understand this part, but we offer even better CSR support than they did on live. We will do many things the CSR staff on live simply wouldn't do, with a smaller staff, and similar population. We try to adhere as closely as possible to the original Live CSR guidelines, but are quite a bit more lenient than the Live CSR's ever were. The only ethical motivation any of us have behind our work is to help make everyone's play experience as enjoyable as possible.

edit: and for the last time, casino's werent removed because that one guy got scammed. The timing was just coincidentally in-line with our GM meeting.

[Llodd]

Originally Posted by Derubael [You must be logged in to view images. Log in or Register.]

We usually don't respond to guide applications at all - when we are ready to pull someone in for an interview we usually PM them. Guide applications can often sit for months at a time before being called up. You can draw a parallel to applying for a job - rarely will you receive a response, unless the company hiring you is ready for an interview.


Not sure I understand this part, but we offer even better CSR support than they did on live. We will do many things the CSR staff on live simply wouldn't do, with a smaller staff, and similar population. We try to adhere as closely as possible to the original Live CSR guidelines, but are quite a bit more lenient than the Live CSR's ever were. The only ethical motivation any of us have behind our work is to help make everyone's play experience as enjoyable as possible.

I think what he means is that you often say you have lots of work to get through, whilst not taking on more staff to alleviate that work.

[Derubael]

Originally Posted by Llodd [You must be logged in to view images. Log in or Register.]

I think what he means is that you often say you have lots of work to get through, whilst not taking on more staff to alleviate that work.

We are in the process of bringing on more Guides to the staff.

The problem is it's extremely difficult to find people that:

1) We can trust. Most important thing.

2) Are willing to work, and treat the work like it's a legitimate job

3) Can be respectful and calm even when being threatened, insulted, or harassed.

4) Can put in 20+ hours a week minimum. Right now we aren't even looking at apps who don't have that much time to put in.

5) Won't burnout/leave/get frustrated within 6 months of joining. We've had 2 Guides turnover in the last few months because they got busy with RL/weren't prepared for the expectations we have of our Guides.

Ascertaining all of that from a single Guide app + interview is difficult, and that's why it takes so long to pick Guides.

All of that being said, apply to be a Guide today! We need YOU to help Norrath!

[littlebobby3]

Originally Posted by Derubael [You must be logged in to view images. Log in or Register.]

We are in the process of bringing on more Guides to the staff.

The problem is it's extremely difficult to find people that:

1) We can trust. Most important thing.

2) Are willing to work, and treat the work like it's a legitimate job

3) Can be respectful and calm even when being threatened, insulted, or harassed.

4) Can put in 20+ hours a week minimum. Right now we aren't even looking at apps who don't have that much time to put in.

5) Won't burnout/leave/get frustrated within 6 months of joining. We've had 2 Guides turnover in the last few months because they got busy with RL/weren't prepared for the expectations we have of our Guides.

Ascertaining all of that from a single Guide app + interview is difficult, and that's why it takes so long to pick Guides.

All of that being said, apply to be a Guide today! We need YOU to help Norrath!

I always thought being a guide or a GM would be fun but like you said there is a lot of time involved. I considered applying after I watched the last stream sirken did but after reading this I may wait till my life settles down a bit.

If you don't mind me asking what is the issue with trust? Are guides abusing privileges?

[Elerial]

Originally Posted by Derubael [You must be logged in to view images. Log in or Register.]

We are in the process of bringing on more Guides to the staff.

The problem is it's extremely difficult to find people that:

1) We can trust. Most important thing.

2) Are willing to work, and treat the work like it's a legitimate job

3) Can be respectful and calm even when being threatened, insulted, or harassed.

4) Can put in 20+ hours a week minimum. Right now we aren't even looking at apps who don't have that much time to put in.

5) Won't burnout/leave/get frustrated within 6 months of joining. We've had 2 Guides turnover in the last few months because they got busy with RL/weren't prepared for the expectations we have of our Guides.

Ascertaining all of that from a single Guide app + interview is difficult, and that's why it takes so long to pick Guides.

All of that being said, apply to be a Guide today! We need YOU to help Norrath!

Sounds like Uncle Sam recruiting [You must be logged in to view images. Log in or Register.]

I'm sure people will apply and help.

But just as a side note, don't you think it's a bit discouraging to say "it took a year for my application to get approved, be patient" ?

People post an application, then don't hear from you for a few months and anyone would assume that the server doesn't actually _need_ Guides that much if it takes so long to respond.
Edit: You're comparing it to a legitimate job, but most people out there, who are willing to help you aren't willing to commit to another job. Therein might lie your problem of finding reliable people. Most people applying will already have one + a family to take care of. Not to mention some of them might delegate 3 hours a day to playing the game and becoming a Guide with 20+ minimum hours a week just became their play time is 0.
At the same time, you're scaring all those that would be willing to help in minor roles (live had relegated duties) for a minor time involvment with your "legitimate job routine" that you end up with.. well.. seeing how you complain all the time about being overworked. It's those people with jobs and families and whatnot that have put some life behind them that would probably fill that niche of being trustworthy AND have the patience of an IT professional behind a service desk.

And on the treating this thing as a legitimate job - those ussually pay. On Live, for all it being "volounteer" - we got free expansions and didn't need to pay our subscription, I presume you're not putting your highest hopes on the exquisite opportunity of dealing with asshats every day as your numero uno.
Edit: That isn't why I signed up for the Guide program on Live. The simple fact of helping keep the game smoother for everyone was payment enough. Not paying for expansions and subscriptions was just an added bonus. I did hate every minute of the tedious reporting of every single thing I did as a Guide. Not because I don't think what Guides do shouldn't be monitored and scrutinized but because the tools to do so were outdated + you had to double check if the report didn't mix something up and make you look like a mass murderer.


Have a nice day, I know mine already is.

[Derubael]

Originally Posted by Elerial [You must be logged in to view images. Log in or Register.]

Sounds like Uncle Sam recruiting [You must be logged in to view images. Log in or Register.]

I'm sure people will apply and help.

But just as a side note, don't you think it's a bit discouraging to say "it took a year for my application to get approved, be patient" ?

People post an application, then don't hear from you for a few months and anyone would assume that the server doesn't actually _need_ Guides that much if it takes so long to respond.
Edit: You're comparing it to a legitimate job, but most people out there, who are willing to help you aren't willing to commit to another job. Therein might lie your problem of finding reliable people. Most people applying will already have one + a family to take care of. Not to mention some of them might delegate 3 hours a day to playing the game and becoming a Guide with 20+ minimum hours a week just became their play time is 0.
At the same time, you're scaring all those that would be willing to help in minor roles (live had relegated duties) for a minor time involvment with your "legitimate job routine" that you end up with.. well.. seeing how you complain all the time about being overworked. It's those people with jobs and families and whatnot that have put some life behind them that would probably fill that niche of being trustworthy AND have the patience of an IT professional behind a service desk.

And on the treating this thing as a legitimate job - those ussually pay. On Live, for all it being "volounteer" - we got free expansions and didn't need to pay our subscription, I presume you're not putting your highest hopes on the exquisite opportunity of dealing with asshats every day as your numero uno.
Edit: That isn't why I signed up for the Guide program on Live. The simple fact of helping keep the game smoother for everyone was payment enough. Not paying for expansions and subscriptions was just an added bonus. I did hate every minute of the tedious reporting of every single thing I did as a Guide. Not because I don't think what Guides do shouldn't be monitored and scrutinized but because the tools to do so were outdated + you had to double check if the report didn't mix something up and make you look like a mass murderer.


Have a nice day, I know mine already is.

We demand a lot of our Guides, and don't want to disillusion anyone over the work that will be required. There is a ton of fun and it's a rewarding position, but there are expectations and we do expect people to take the position very seriously.

I understand where you are coming from with your post, but we've had enough experience bringing on new staff members to recognize that it's extremely important we detail exactly what it is we're looking for so that people know what they are getting into.

As for mentioning that it took a year for me to get a response, again, I'd rather be honest than tell a lie to make things look "better". After you've put in a Guide application you could literally be pulled up for an interview at any minute.

Lastly, we really do want people to consider this position as a serious responsibility and privilege. We want people to understand what they are getting themselves into. Being a Guide is one of the most rewarding things you can do here on Project 1999, assuming you are that kind of person who wants to help the server more than anything else. If you are that kind of person, we want you to apply [You must be logged in to view images. Log in or Register.]

It's a lot of fun and a ton of work, and if you can accept that, you won't find a better way to experience and help the server.

[Nekkojakk]

TLDR

Same three people whining and bitching about the change. Everyone else shrugging and moving on.

[drktmplr12]

came to read drama.

I was not disappointed.

glad i forum quest.



too long did not read.

gambling neck beards are butt hurt .

keep casinos banned.

[scythic]

Have the GM's come down on player run Whore Houses? Can we get a ruling on this?

[Nineran]

Thank you, so much GMs. Great decision.