login issue, kinda

[Wanbiky]

so i have not been able to login for several months, pc issues and life.

just got set back up redownloaded and installed, logged in and my characters are gone

i asked originally on green forum because i thought maybe unplayed toons got purged after awhile but i was told thats not the case.

im not sure what to do or what my next step is on recovering my main at least