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I'm sure you would all agree that one of the main things both Sony and Verant did wrong was to have little contact with the community and give little information out as to what is going on. Little communication back and forth to the actual users.
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Look around the forums and you'll see countless posts by the Devs, Guides, and Project Managers. Aeolwind and Bumamgar have been actively participating in 2 threads this morning concerning the new XP adjustments.
A quick search would also have got you to posts by Rogean et al explaining the many obstacles that Kunark is posing, and why it is optimistic to hope for a fall release.
However if you simply want to plug your ears and rail against an all volunteer staff for not setting up a daily conference call with each individual user, go ahead. You won't make a ton of friends though.