Have you ever received the "Error 1018 - Active character" error?
If yes, how often?
Regardless of that answer, I suggest re-installing the game.
This exact same thing happened to my relatively new account.
My friend was able to access my character from his computer.
After re-installing, I was able to access the character but was plagued with the 1018 error. It was clear my account was faulty.
I created a new account and have not had issues.
You may not have to create a new account if the re-install solves the issue.
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