Quote:
Originally Posted by Alawen Everywhere
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I've only had one interaction with the staff, but it took a few days.
I think it's important to remember that the entire project is staffed by volunteers. They all have jobs and families and lives. The other thing I think is that some of these procedures are not at all automated, so the time investment can be significant to dig through the database to find out what happened and then to recreate whatever was deleted.
Finally, it probably doesn't help your cause to try to dictate etiquette and protocol to the only guy who can help you.
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Like I said I don't mind if it takes a year to get my characters restored. I just hate that I can't get a response at all. I'm totally understanding of Rogean being busy or whatever but after 2 weeks it seems like I could at least get an update on him being too busy to help me or something. I left my thread alone for almost a week thinking someone would get around to answering and it seems more like it just scrolled off the front page and was forgotten. This is the first time I've complained at all.. in fact I've gone over the top to try not to be annoying, I only messaged every like 2-3 days and such.
Also, I'm not trying to dictate etiquette and protocol.. I'm just ranting in the rants forum.