I've only had one interaction with the staff, but it took a few days.
I think it's important to remember that the entire project is staffed by volunteers. They all have jobs and families and lives. The other thing I think is that some of these procedures are not at all automated, so the time investment can be significant to dig through the database to find out what happened and then to recreate whatever was deleted.
Finally, it probably doesn't help your cause to try to dictate etiquette and protocol to the only guy who can help you.
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