I remember that one time where I wasn't paying or contributing anything of any worth to something and I asked for customer service, volunteers always been really eager to drop everything to help me restore my pixel in exchange for absolutely nothing short of barely two letter tell worth of gratitude.
Especially after all the threads that constantly pop up complaining that the free service they provide isn't prompt/good enough for my non contributing ass, it really helped motivate them to give me and the other 900 people better free service, gotta keep them feeling like they can improve on that thing that we don't pay them money or any form of appreciation for.
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