I've had this exact (down to every detail) problem with Cox cable on the east coast.
They always tell me nothing is wrong with my connection ("line/connection quality is excellent" they always say) yet I'm always getting connection problems and pings from 200+ to local servers.
They had me buy equipment ($200 on highest quality router they have + a business quality router) and nothing fixes it.
They always try to make me pay for the visits, and I tell them I won't pay for something that doesn't fix the problem. I ask them why I have such bad latency, and high pings, and neither the technicians that come out, nor customer service that I call know what that shit is. Its awful.
Problems remains unresolved to this day.
If its any consolation.
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