Quote:
Originally Posted by Weekapaug
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whatever is easiest for them rather than what works best for regular people
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I have mentioned this many times to the devs. That customer support is absolutely horrible here and is the primary reason that the population suffers. The response is always, "We don't have to do this. We do this on our free time. Be grateful, etc." However, this still ignores that it is a problem that could be solved by expanding the staff to include specific positions that don't need to be trusted with a whole lot.
There could be 2 people brought onto staff who do NOTHING but IP exemptions following a specific script created by Rogean/Nilbog with auditing procedures.
It's really the same reason most small businesses fail. The owner/creator refuses to relinquish control over some aspects of the business so that they can make time for growth. They can't stop working IN the business instead of ON the business and that is what has happened with P99.
I wish P99 had a streamlined method for working on the code base but this won't happen because the source code is so closely guarded. When asking about assisting with the code the response is usually to download EQemu code and then fork it to include your changes. However, there is no official outline on how to submit code changes, bug lists, etc.
I wish P99 allowed more guides who handled IP exemptions, community interaction, etc. People who have very little abusable powers but significantly lighten the load on higher tier staff members so they can focus on more important issues. It is always incredibly disheartening to hear "I WOULD be making Velious if I didn't have to deal with all the crying from raid guild disputes!" or whatever. Developers shouldn't be dealing with raid disputes in the first place so it's a moot point.
Basically, it sucks that there are literally hundreds of applicants in the guide section on these forums and still only a grand total of like 4-5 people on staff here while it takes months to get something as simple as an IP exemption.
As always, I'm grateful for the project but in my opinion it would benefit significantly from allowing more community participation on the management side of things. Currently I view P99 as very much in a dying state rather than thriving. The economy has crashed, playerbase is shrinking, and it now takes longer to get basic services like IP exemptions than it did years ago.