The reimbursements that I personally do are from the result of content-related issues. If there is a content-related issue that eats your item, my first priority is fixing the issue so it happens to the least number of people possible. Then I reimburse who lost the item based on the quantifiable bug.
If your gear 'poofs', that is simply not something I handle. I don't
personally work on the mechanics involved with handling bag slots, clicking slots, replacing items while clicking slots, etc.
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Originally Posted by Bohab
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Well at least the Edge of the Nightwalker graphic was fixed. We can all be thankful for that... priorities?
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I did that one. I'm glad you're happy with the change.
Quote:
Originally Posted by Doors
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I lost pixels back in October and they were never returned. I'm sure if I was donating to the server though that shit would be back on me in no time.
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False. I don't know your rl name, nor do I care about associating to your game account to give you priority service. That would truly be a waste of time for me. The people that do handle poofing pixels do not even see the names of who donates. As I've explained many times, donations are appreciated, but we never offer any type of additional service for them. They fund the server hosting and bandwidth costs.
Quote:
Originally Posted by Silentone
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i donate, and when when my shit was lost. Nilbog popped on and gave it right back to me. was great event turned me into a female.
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My first paragraph sums this up. It was for the monk epic? Got that fixed asap, and gave you back your item.
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If your item loss was a result of your own error: you deleted it, put it in a temporary bag, gave it to the wrong npc, gave an npc the wrong items. I do not reimburse for these things. It's possible Rogean or Amelinda might take pity, but not me. Hate me for it or whatever, but that's my policy.
If your item loss was a result of a content-related bug: bump your reimbursement petition, maybe once a day or two? If I see it, and I can refund your item, I will do so.
If your item loss was a result of crazy game mechanics: (Item magically disappeared?) Firstly, if this is a reproducible bug, that is what we need to fixed. If it can be verified, I see no reason why you shouldn't get your item returned and hopefully the code bug corrected by the source developers.
Hope that helps in some way.