What the OP is stating is simple. We have a struggling population on the server, people make mistakes and bad judgment calls in all walks of life. Whether they're naive, or think they can get away with it, people fuck up. There is NO fine line between boxing and hacking. They are worlds apart, "boxing" is generally accepted in the MMO community by live games.
Unfortunately, this has fallen on deaf ears. They run a tight ship here, and it is what it is. If you got caught, level up a new character because staff here is not interested in second chances which ultimately is afforded to people in everything else, but not here.
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