I know this might seem a lil bit of a silly question to ask, but did you put the correct patch in?
My husband and myself just recently got the game installed outselves and when he went to put the patch in, he still had V20 zip on his desktop, and kept trying to install it instead of the V21 he had just downloaded. He noticed what he had done and corrected it.
Just a little mishap that happened here, perhaps something as small as that has happened.
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