Don't feel so empowered by two dregs who will jump at any excuse to bash the staff that you fail to comprehend the situation yourself. I know what instant cast gate items are in the game. I asked which. The conversation is about recharging. One is single charge so it can't be recharged, the other is a helm, not a potion.
If you want more communication with the staff, not making digs at them at every opportunity just for the sake of doing it would be a good place to start.
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