NPC's assisting or not assisting is about more then just pure pvp. It makes the world feel more alive, and brings more consequence to your characters actions. Makes diety choice more meaningful (faction boosts/penalties), and gives the player one more way to "customize" his character (always a good thing) by putting in the WORK to improve his faction with a certain set of NPCs.
Guilds can also coordinate their faction efforts to become the "heros of <insert city here>" and have a strong/safe base to operate from.
Anywas, its all around just a good thing. Maybe some customization is in order for pvp servers health sake. Like guards only assist when the faction levels of the two fighters are more then 2 steps apart, instead of the current old one step. I think that would be a good compromise. But the devils in that detail.
But it sounds like it is being worked on so thats good.
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