I don't think there's any question that voice was a boon to online gaming in general.
That said, I have a love/hate relationship with it. Love the all-around utility and more personal nature. Hate what it can potentially reveal about the people you're playing with.
I don't know if it's that the players are simply socially inept or the relative anonymity makes them forget all the filters and social graces they would normally employ face to face?
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