I say give him the benefit of the doubt (as if it matters what I say). I know the feeling of being wrongly banned - if anyone has ever played Wyvern online, you know Arilou. Well he recommended Teshuvah permanently ban one of my characters because of an accident and told me flat out "I think you're lying" when I tried explaining what had happened. I still have a screenshot of the mail he sent me saying that.
I think it's an interesting story, so if you're interested: As a low level I used a Summon Shoggoth scroll (high level summon, lets you clear entire high level areas) in desperation in a random dungeon, but everything happened so fast that I died before it took effect, and I found myself in the nearby church with a now useless Shoggoth that cost a lot of money at my low level. Yeah, the game sucked that way. I figured I'd log for the night, not knowing that unlike other games like EQ your summons in Wyvern not only stick around after you log, but turn hostile too. This Shoggoth apparently killed all low levels who appeared in the church, and as that's the place where you're resurrected after dying they wound up in death loops.
How the hell was I supposed to know it would stick around and turn hostile? No other game does that. After explaining it to Arilou in an appeal of the ban the next day, he said he thought I did it on purpose to grief, lied about Teshuvah repeatedly warning me about it (which never happened, I was logged off for the night. Either Arilou lied or Teshuvah lied to him about warning me), and accused me of lying with that "story", and so he told Teshuvah to ban my character permanently. Not long after this incident they changed it so you couldn't summon in churches.
My vindication is that the game is currently offline, has been for months and might be permanently gone.
It's an awful feeling, knowing you didn't do what you're accused of doing and nobody believes you.
A lot of people play MMORPGS on the same IP so it's not like this story is far-fetched. Give him the benefit of the doubt and save him from the awful feeling I once had myself.
EDIT: spoiler tags don't work
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