Quote:
Originally Posted by yaaaflow
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I used to work as dell technical support (consumer level) and can confirm that we were fucking awful and useless. The level of service probably actually improved when outsourced to third world nations.
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I used to work tech support for Gateway, Acer, and eMachines. Ill just put it this, way, we supported the hardware only. "whats that? Your dial-up modem isnt working? Well, lets reformat/reload windows and see if that helps. No? Ok, you pay for shipping into the repair depot and we will look into it."
I used to judge how well i was doing in a given day by how many people would tell me to go f*ck myself. Though thats not nearly so bad as when i did tech support for a company called "Funai". To put it simply, they make DVD players, TV's, DTV converters, etc. 80% of the call volume where people who couldnt understand how to hook up a DTV box. OMFG! Theres 3 God-damned plugs! Power, antenna in, and antenna out. Theres more steps involved with making a decent sandwitch!